Cancellation of order
All orders placed through www.eastea.in are processed with a very short turnaround time and hence the cancellation of orders are not possible.
Returns will be accepted only for quality concerns or damage of items in transit. Concerns should be raised to <email ID/number> within 48 hours of receipt with details of the order. In case of qualitative inferiority of product, the total value of the product, as well as courier charges borne by the customer, will be refunded back to the customer account.
All products acknowledged as ‘damaged’ or ‘defective’ will be replaced by us upon receipt of the damaged product. Once we receive the item at our facility we will verify its condition and initiate the process of refund/replacement accordingly.
Refund for orders once placed shall not be possible under normal circumstances once shipping is carried out. Please contact us by email at firstname.lastname@example.org or call us on 7593853784 for any queries.